Reviews

Mike Masajlo
Mike Masajlo
1712605936
They charge me $4500 to cut and replace main drain. All ii needed was a good cleaning with snake. Sad to say but I won’t trust these folks
Kathy Anderson
Kathy Anderson
1710794264
Rooter Hero came out on Sunday morning and unclogged our sewer line. Well done.
Teri Jamison
Teri Jamison
1709780540
I submitted my concerns directly to the company hoping for a response, but received no response and then got a link to provide a review…So here it goes…In the positive, Rooter Hero came out for an evening emergency sewer clog and did successfully unclog the pipe. It’s what occurred and I learned in the follow up that generates the negative review.1. I still have not received a statement for the services rendered. When I submitted these concerns via email, a downloadable pdf was sent, that wouldn’t download. Still no record of the transaction.2. The service tech that showed up at my house, was not the one that was emailed to me as to who was coming. He did not show until the following day to camera the line. From a safety perspective, there is no value in notifying of who is coming if it’s going to change.3. I was originally quoted $400+/- for snaking the line, but after a while was advised it wasn’t working and that hydrojetting was needed and the price tag went to $1600 +/-. I needed the sewer to function so I agreed.4. The sewage pulled from the line was left in a pile by my clean out in my front yard and not removed/cleaned up. One might expect that for that amount of money, the full cleanup would be completed.5. The following day, the original assigned service tech arrived to camera the line and advised the clog was from the older galvanized pipes (not the main sewer that was lined).Other follow up and mostly why I writing this…1. I initially suspected the main line was the cause of the clog, so I reached out to the Trenchless company that had installed the liner a few years ago. They came out the same day. Stated that I was taken advantage of with the pricing of the service and that it absolutely was not the galvanized pipes. They cleaned up the sewage that was left by Rooter techs, cameraed the line and noted there was a bit of a lip between the connector and lined main sewer and would come back to fix it. And they subsequently have come back and fixed it. All at no charge as follow up to their original work.2. I also called out my regular plumber when it was advised that the galvanized pipes were the cause to get a quote for resolving. He also came out the same day. Said similar about being taken advantage of by Rooter pricing and highly doubted that the hydrojetting was needed based on the sewage material that was pulled from the line. He also echoed the Trenchless company’s comment that there is nothing wrong with the galvanized pipes and the lip at the liner connection was the cause of clog. He cameraed the line at no charge to verify the conditions.Subsequently, I pulled some average pricing for the services they performed and they are landing about half to 2/3rds of what I paid. Even at emergency off hours. Not great business practices….and their competitors know it and are sharing it out. Then to provide a cause of the clog inaccurately to what? Persuade me to pay for a repair that isn’t needed? Definitely questionable business practices.So, yes in an emergency situation they delivered…but BUYER BEWARE!!
Mostafa Kom
Mostafa Kom
1709694387
Plumber showed up as promised but he was not a hero for us after all. He was asked to fix a leak in the shower valve and after placing a new part the valve was still leaking. So, he said that he cannot fix it and we need to replace the entire valve and he gave us a $3,200 estimate for just one shower valve replacement. So, we decided not to spend that kind of money on one shower valve. So, he charged us $300 for not being able to fix it! I wished I knew up front that he cannot fix the shower valve. Thank you, our NOT so super, hero!
Jeanne Wise
Jeanne Wise
1709339633
This is for Rooter Hero. Had to have kitchen drain cleared. Tried several times, said didn't work. That was $159 Then used another machine that was Now $700, they put camera down, then said everything was clear.Noah was pleasant and helpful
Our service was outstanding!!!! Troy was amazing and I highly recommend him.
Nutron
Nutron
1707857566
Great workers and the fix results are perfect. A+
Steve Patronete
Steve Patronete
1706484137
As a property manager that was in need of an emergency repair over the weekend I reluctantly called the local Rooter hero. I had previously use them in another location with a positive result. This, however, was nothing but. The Plumber was very inexperienced, caused additional damage, left several times to go back to the shop or to a store to get materials wound up being there for Hours until 1030 at night and finally got the water back on. It was simply just a cut and cap off scenario. He also recommended thousands of dollars to replace a section of pipe that was completely unnecessary. The next week with our regular plumber back on track, the repairs were made for less than $500 and no need to replace the Pipe suggested by this plumber. Beware.
Gayle Brewster
Gayle Brewster
1706228724
I will leave a positive remark when you come back to fill in the hole you left me in the corner of my lawn.
Molly Stuart
Molly Stuart
1706117353
ROOTER HERO NOT, SACRAMENTO: Chris the technician was friendly and appeared skillful and trustworthy. After snaking out the kitchen drain, he suggested that the whole main line be Video camera-ed. his "boss" (Cody?) came. He assured me that with the extra charges of over $300 they would provide me with a digital copy of the video. They took off the toilet, couldn't get the camera into the main and then went up on the roof. Cody/boss suggested that the line needed trenchless repairs and that he would send the video and an estimate within 24 hours. I never received a video or an estimate. I called 4 days later 1 week later and 10 days later the first 2 where they reassured me it was on the way and since then no communication. I had to pay a second plumbing company to come out and do a video of the line Even after five phone calls requesting services they sent me this prompt to leave a review…? Arrrgh.
roy shakerifar
roy shakerifar
1704494978
i thought per our conversation on way or there you would send me the check for $152.00 back to me because of job did NOT help mesinisterly Roy Shakeri
Chip Golde
Chip Golde
1704398093
BEWARE - DON'T CALL ROOTER HERO. They came to my house to clear a blockage in the sewer line but instead they tried to sell me a replacement of my sewer system piping for just under $20,000 that was totally not necessary. They showed me a video that they said they took underneath my house that showed major water leakage and feces on the ground. When I looked at the video, I knew immediately that this was a scam as the video was not from my house. After they left I called another local plumber that cleared the blockage for $250. He also did a camera scan of the entire system and found no other problems.
Kevin McCurry
Kevin McCurry
1704295079
If you saw what he had to deal with you would agree with HERO status!
Mel Nakamoto
Mel Nakamoto
1701376592
Fast & quick service , would call them again if needed !
Cynthia Scott
Cynthia Scott
1680331702
We had a great experience with Louie, Ariel and the whole team at Candu Plumbing when it came to rerouting/replacing the old galvanized drain pipe from our washing machine and installing "clean outs" to the main line. Even though we dreaded their having to dig a trench in the garage floor and driveway, we were reassured by the care they took in taking it apart and putting it back together, and grateful for the dedication and quality craftsmanship they poured into the job, from start to finish.
Dan Sharp
Dan Sharp
1675706449
We have used Candu for several projects on different occasions, and have always found them to be responsive, prompt, reliable, communicative, efficient, and reasonably priced. They have detected and fixed a problem with our water pressure, rooted out clogged sewer lines, and installed a new low-flow toilet. Would definitely recommend.
Troy Peteri
Troy Peteri
1674855524
Very professional, friendly and prompt service. Will definitely call them in the future.
Michelle Powers
Michelle Powers
1674728754
The plumber that I hired was Albert. He was very helpful, and he knew exactly what to do and how to do it. He didn't even hesitate to clean up the mess that he made while working on my pipes in the bathroom. He also fixed a leaky faucet with ease and didn't need to go back out of his way to get parts for it as well; just went into his truck and grabbed one from there! I really enjoyed working with him, and will be looking forward to hiring him again in the future if any other plumbing issues arise around our home.
Amir Mudugov
Amir Mudugov
1674149311
Adrian & Manny perform rain drain cleaning for me. Complicated system of rain drain around my pool was not cleaned for good amount of year. It took several times to run jet until the system was cleaned! Both, Adrian & Manny don't hesitate to run additional run on my request. They gave me perfect advices on how to keep system clean in future.Sales person, Ariel came out with technician to give me the quotes.Very professional, money vise effective performance with 100% results achieved.Will use Candu service in future, and will certainly recommend Candu service to my neighbors, family members, friends.
Helene Bizar
Helene Bizar
1672698435
Fixed gas pipe leak. Extremely professional, courteous, excellent communication, thorough, respectful of personal property and very hard working. Would unequivocably recommend.
Alex Ranu
Alex Ranu
1671135900
Great service. Luis came over to do work not only in my condo but also in my primary residence. I would recommend Luis and Candu plumbing as a courteous and dependable plumber.
Brenda Comia
Brenda Comia
1667509530
Arial and Louie were the two plumbers who helped me with my clogged shower. They were friendly, professional, and very knowledgeable. They made the repairs within 20 minutes. Will definitely call them again in the future. Thank you for great customer service!
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